Square Enix games master

GAME MASTER (English & French or English & German language)

Coordinates with:
European Customer Services Manager
European Customer Service Supervisor
GM Supervisor

Main Responsibilities of Role:
- Answer community incidents via in-game tools and e-mail
- Forward technical incidents to Information Centre Team
- Handle and manage the population:
- Solve various disputes and monitor inappropriate behaviour between users
- Follow official and non-official websites and forums to stay informed about the community

Skills required
- Excellent written and verbal communication skills in English & French or English & German
- Previous experience in Online / Web activities
- Strong motivation & high level of commitment
- Excellent teamwork skills
- Fluent in English
- Flexibility with working hours
- Passion for playing MMORPGs
- Good knowledge of FINAL FANTASY XI

Advantageous Proficiencies
- MMORPG working experience is preferred but not essential
- Customer Service working experience is also preferred
- Knowledge of online community forums
- Knowledge of other European languages
- Proficiency with MS Office tools

Location: Central London
Reports to: GM Supervisor
Contract: Permanent
Start Date: Mid-September.